SHIPPING & RETURNS
Suavite ships worldwide with DHL Express, UPS Express, Ukrposhta.
DHL Express delivery within 2-6 business days.
UPS Express delivery within 5-7 business days.
Ukrposhta delivery up to 3 weeks.
Attention! Due to the war in Ukraine, the work of the DHL Express and UPS Express has been temporarily suspended, the delivery time may be extended!
Due to the COVID-19 epidemic, the delivery time may be extended!
Please note: Limited edition items have a longer lead time due to the fact that they are not in stock and can be made to your order and, in some cases, to your specifications.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Suavite cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
Returned items must comply with our returns policy:
If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached.
You are responsible for the package until it arrives at our warehouse why we recommend to send the parcel with a tracking link. The return cost is at your own expense.
Please note that such product categories are not refundable, no matter what the product name itself is online:
- Tights, socks, stockings
- Corset goods (corsets)
- Lingerie, underwear, sleepwear, briefs, tops, sconces, bras, nightgown, nightdress, pajamas, bodysuits
Return items that has been made to your specifications will not be accepted.
We will not accept any returns that have been worn or are soiled. Make sure the product you return is in its original condition, including original tags and packaging.
To return a refund contact us
Once the return has been received and accepted at our warehouse, your refund will be completed via the original payment method.
If you are eligible, we may be able to issue your refund as Suavite credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.