SHIPPING & RETURNS

Shipping Information

Suavite ships worldwide with Novaposhta / UPS Express / FedEx

Delivery within 10-14 business days 

Attention! We do not deliver to PO BOX.

Attention! Due to the war in Ukraine, the delivery time may be extended!

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Suavite cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

Please note: Items in the LIMITED EDITION collection have a longer lead time to be ready to ship, due to being out of stock, and can be made to your order and in some cases to your specifications.

 

Returns

Returned items must comply with our returns policy:
If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached.

You are responsible for the package until it arrives at our warehouse why we recommend to send the parcel with a tracking link. The return cost is at your own expense.

Please note that such product categories are not refundable, no matter what the product name itself is online:
- Tights, socks, stockings
- Swimsuit
- Corset goods (corsets)
- Lingerie, underwear, sleepwear, briefs, tops, sconces, bras, nightgown, nightdress, pajamas, bodysuits 

return items that has been made to your specifications will not be accepted.

We will not accept any returns that have been worn or are soiled. Make sure the product you return is in its original condition, including original tags and packaging.

To return a refund contact us

Refunds

Once the return has been received and accepted at our warehouse, your refund will be completed via the original payment method.

If you are eligible, we may be able to issue your refund as a credit to Suavite's online store if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.